# GSM Communicator Programming Manual

Quick Start

**New Installation?**

1. Start with [General FINMON Programming](https://www.finmon.co.za/kb/books/gsm-communicator-programming-manual/page/general-finmon-programming "General FINMON Programming")
2. Find your panel type in the relevant chapter
3. Follow the specific programming steps
4. Test communication before leaving site

**Troubleshooting?**

- Jump to [Chapter 8 - Troubleshooting](https://www.finmon.co.za/kb/books/gsm-communicator-programming-manual/chapter/chapter-8-troubleshooting "Chapter 8: Troubleshooting")
- Check [Common Issues & Solutions](https://www.finmon.co.za/kb/books/gsm-communicator-programming-manual/page/common-issues-solutions "Common Issues & Solutions")

Manual Organization

**Chapter 1: Getting Started**

- Basic requirements for all installations
- Trigger input configurations

**Chapters 2-7: Panel-Specific Guides**

- Each major brand has its own chapter
- Step-by-step programming locations
- Version-specific information
- Tips and tricks sections

**Chapter 8: Troubleshooting**

- Error codes and meanings
- Common problems across all panels
- When to contact support

**Support Resources:**

- Finmon Website: [www.finmon.co.za](http://www.finmon.co.za)
- Contact control room for account codes
- Refer to panel manufacturer manuals for additional details

Color-Coded Serial Cables

- **Grey** = IDS805
- **Red** = IDS806, Texecom, x64
- **Pink** = Paradox

# Chapter 1: Getting Started

# General FINMON Programming

This page covers the essential programming requirements for all Finmon radio installations.

---

#### Required Programming Steps

The following must be programmed for the Finmon radio to work via the dialler correctly:

1. **Account Code**
   - Four digit code as required by control room
   - Must be inserted in all required locations (some panels need it in multiple places)
   - For six digit fields: program the four digits followed by FF (e.g., 1234FF)

2. **Telephone Number**
   - Program '5555555' in both primary and secondary locations
   - Must be exactly seven 5's

3. **Communication Format**
   - Contact ID must be enabled
   - This is the standard format for all installations

4. **Dial Attempts**
   - Minimum of 6 attempts required

5. **Dial Timeout**
   - For kiss-on (if applicable): minimum 60 seconds
   - If no timeout available, ensure attempts cover:
     - 90 seconds for server send
     - Additional 90 seconds for direct send
     - SMS send time (if enabled)
   - **Note:** SMS limit is 20 free messages per unit per month

6. **Dialing Method**
   - Tone dialling must be enabled (usually default)
   - Do not use pulse dialling

7. **Special Requirements**
   - Forced dialling must be enabled (mostly for Caddx panels)

---

#### Important Notes

- Always verify all settings before leaving site
- Test communication after programming
- Document any deviations from standard programming

# Trigger Inputs Z1-4 on Transmitter

This page covers the configuration of direct trigger inputs on the Finmon transmitter.

---

#### Default Configuration

**Factory Default Account Code:** 9998

When a transmitter is connected to a panel via serial/dialler:
- The panel will automatically update the radio with its account code on first signal
- If the account code is changed on the panel, it will update the radio again

---

#### Direct Connection to Z1-4

When connecting directly to trigger inputs (not through a panel):

1. **Account Code Programming**
   - Must be set by dialling into the radio over the internet
   - Use Finmon website: www.finmon.co.za
   - **REFER TO YOUR FINMON CONSULTANT OR CONTROL ROOM**

2. **Voltage Requirements**
   - The radio requires a positive 12v trip on any of the triggers.
   - Ensure clean, stable 12v signal

---

#### Default Trigger Assignments

| Input | Default Function |
|-------|-----------------|
| **Z1** | Panic |
| **Z2** | Burglary |
| **Z3** | Open by user / Close by User |
| **Z4** | AC Failure |

---

#### Reprogramming Triggers

The trigger inputs can be reprogrammed for any Contact ID reporting code:
- Examples: supervisor on site, pump failure, temperature alarm
- Access required via Finmon website
- Contact Finmon support for custom programming

---

#### Wiring Notes

- Use appropriate gauge wire for 12v signals
- Keep wiring runs as short as practical
- Avoid running trigger wires parallel to AC power
- Use shielded cable in high-interference environments

# Chapter 2: Caddx Panels

# Caddx Standard Programming

Standard Caddx panels connected via Tip & Ring

---

#### Location Programming

**Location 0**
- Segment 1 = **13** (force dial)
- Segment 2 = **15** (Tone dialling)
- Segment 3 to 9 = **5555555** (Tel number)

**Location 1**
- Segment 1 to 4 = **[account code]**

**Location 2**
- Enter **1** for Contact ID
- On older panels: Enter **13**

---

#### Partition Account Codes

If using multiple partitions, program account codes for each:

- **Location 89** - Partition 2 account code
- **Location 92** - Partition 3 account code
- **Location 95** - Partition 4 account code

---

#### Important Notes

- Force dial (segment 1 = 13) is critical for Caddx panels
- Always verify tone dialling is enabled (segment 2 = 15)
- Test each partition if multiple partitions are programmed
- Older panels may require "13" in Location 2 instead of "1"

# Caddx NX Programming

Caddx NX series panels connected via Tip & Ring

---

#### Location Programming

**Location 0**
- Segment 1 = **13** (force dial)
- Segment 2 = **15** (Tone dialling)
- Segment 3 to 9 = **5555555** (Tel number)

**Location 1**
- Segment 1 to 4 = **[account code]**

**Location 2**
- Enter **1** for Contact ID

**Location 4**
- LED 2 **ON** for openings/closings

---

#### Partition Account Codes

If using multiple partitions:

- **Location 89** - Partition 2 account code
- **Location 92** - Partition 3 account code
- **Location 95** - Partition 4 account code

---

#### Differences from Standard Caddx

- Location 4 specifically controls opening/closing reports
- More reliable communication than older Caddx models

---

#### Troubleshooting Tips

- If openings/closings aren't reporting, verify Location 4 LED 2 is ON
- Ensure all partition account codes are programmed if using partitions
- Force dial is still required (Location 0, Segment 1 = 13)

# Chapter 3: DSC Panels

# DSC Generic Programming

Standard DSC panels connected via Tip & Ring

---

#### Basic Programming

**Location 301**
- Enter **5555555** (tel number)
- LCD Keypad: Backspace and remove 'D', then enter 5's

**Location 303**
- Enter **5555555** (backup tel number)

**Location 310**
- Enter four digit account code followed by FF
- Example: For account code 1234, program **1234*66**
- The *66 represents FF

**Location 311**
- Enter four digit account code only (e.g., **1234**)

**Location 350**
- Enter **0303**

**Location 380**
- LED 1 must be **ON**

**Location 381**
- LED 7 must be **OFF**
- This writes Contact ID into reporting codes

---

#### 24 Hour Test Configuration

**Location 702**
- LED 2 must be **ON** 
- LED 3 must be **ON** (enables 24hr test)

---

#### PGM Configuration (if using triggers)

For panels with LED keypads (carat in front of numbers):

**Location 009**
- Program **1010** (System event with options for PGM 1 and 2)

**Location 501**
- LED 2,3,4,5,6,7,8 **ON** (Panic on PGM1)

**Location 502**
- LED 1 and 8 **ON** (Burglary on PGM2)

---

#### Tips for Older Panels

**Identifying an old panel:**
- Location 310 only accepts 4 digits (no FF option)

**For old panels:**
- Use Location 360 instead of 350 for Contact ID
- Programming is otherwise similar

# DSC Neo Programming

DSC Neo panels with sub-locations (usually with LCD keypads)

---

#### Accessing Programming

- Press **\*8**
- Enter Installer Code (default installer code is **5555**)

---

#### Location Programming

**Location 301**
- Sub 001: Remove 'D' and enter **555 5555** (Tel number 1)
- Sub 004: Remove 'E' (Tel number 4)

**Location 310**
- Sub 000: Enter **[4-digit account number]** (Global)
- Sub 001: Enter **[4-digit account number]** for Partition 1

**Location 350**
- Sub 001: Choose **Contact ID**

**Location 377**
- Scroll to "Test Tx Cycle"
- Enter **001** days

**Location 380**
- Ensure communicator is **enabled**

---

#### Programming Tips

- Always remove default characters (D, E) before entering phone numbers
- Test transmission after enabling communicator in Location 380
- Use arrow keys to navigate between sub-locations
- Save changes before exiting each location

# Chapter 4: IDS Panels

# IDS805 Programming

IDS805 panels with **grey serial cable** on external serial connector

---

#### Basic Programming

**Locations 43 to 46**
- Enter **[Account code]**

**Location 47**
- Enter **6** (Contact ID)

**Locations 48 to 54**
- Enter **5555555**

**Location 151**
- Default is 4 dial attempts
- Enter **0** to disable the dialer

---

#### Important Notes

- Tone and force dialling are enabled by default
- **LTE GSM must be powered directly from battery**
- Do not power from panel auxiliary output

---

#### App Configuration

For mobile app connectivity:

**Requirements:**
- App version **v4.37** or latest **vE4.xx**
- Serial Port must be set to **Orisec/IDS805**
- Requires a **VALID user code**

---

#### Troubleshooting

- If no communication, verify power is from battery
- Test with known working user code

# IDS806 Programming

IDS806 panels with **red serial cable**

---

#### Basic Programming

**Locations 43 to 46**
- Enter **[Account code]**

**Location 47**
- Enter **6** (Contact ID)

**Locations 48 to 54**
- Enter **5555555**

**Location 196**
- Must be **000000**
- Critical for proper operation

---

#### Installation Procedure

**Important:** Follow this exact sequence:

1. Ensure panel power is **OFF**
2. Connect serial port only (no panel power)
3. Power up the panel
4. Serial port will be automatically detected

---

#### Tested Versions

Successfully tested on firmware versions:
- 1.12
- 1.13
- 1.14
- 1.15
- 1.88

---

#### Critical Notes

- Location 196 must be all zeros
- Panel reboot required after serial connection
- Red serial cable indicates IDS806 compatibility

# IDS816 Programming

IDS816 panel programming locations

---

#### Basic Programming

**Location 111**
- LED 1 **ON**
- All other LEDs **OFF**

**Location 116**
- Enter **5** for Contact ID

**Location 121**
- Enter **5555555**

**Location 128 Sub 2**
- Enter **[Account code]**

---

#### Programming Tips

- Ensure only LED 1 is on in location 111
- Double-check sublocation 2 for account code
- Test communication after programming

# IDS X64 Programming

Complete guide for all X64 variants

---

#### Basic Programming (All Versions)

**Location 41**
- Default setting usually fine
- Set to **5** for Contact ID on Telephone Number 1

**Location 46**
- Subloc 1 (LED 1): **ON** for Tone dialling
- Subloc 2 (LED 2): **OFF**
- Subloc 3 (LED 3): **OFF**

**Location 47**
- Set to **6**

**Location 51**
- Enter **5555555** (seven 5's)

**Location 61-68** (Account Codes)
- Loc 61: Partition 1 account code (4 digits)
- Loc 62: Partition 2 account code
- Loc 63-68: Partitions 3-8 account codes

**Location 71 (72 = P2 -> 78 = P8)**
- Serial account code (same as partition account code)

**Location 196**
- Must be **000000**

**Location 501-564**
- Option 3 must be set to Yes

**Enable User Code Bypassing**
Hold [ * ] → beep → [MASTER CODE] [ * ] [ 1 ] [ 0 ] [ * ] [USER CODE] [ * ] [BITMAP] [ * ] [ # ]

Bitmap(Option 8) Zone Bypass Enable
MUST be set to Yes

---

#### Open/Close Reporting by User

##### For X64 Older than 2017

**Programming Sequence:**
Hold [ * ] → beep → [ MASTER CODE ] [ * ] [ 1 ] [ 4 ] [ * ] [ USER CODE ] [ * ] [ BITMAP ] [ * ] [ # ]

**Enable User Reporting Codes:**

| Subloc/LED | Default | Action |
|------------|---------|--------|
| 1 | OFF | Set ON to enable close reporting |
| 2 | OFF | Set ON to enable stay close reporting |
| 3 | OFF | Set ON to enable open reporting |
| 4 | OFF | Set ON to enable siren cancel reporting |

**Important:** Must be repeated for EACH user requiring open/close reporting!

##### For X64 New (2017 onwards)

1. Enter Installer Mode
2. Go to Partition Arm Options (Locations 211-218)
3. Enable option 16 (Open/Closing User Reporting), this option is global for all users in the partition.

---

#### Arm Without User Code Reporting

For quick-arm and key-switch arming:

**Locations 581-588** (Split Reporting Data)
- Subloc 7: Set **ON** to enable "Armed without user code" reporting
- Location 581 for Partition 1
- Location 582 for Partition 2
- Locations 583-588 for Partitions 3-8

---

#### Serial/App Programming

**Requirements:**
- Panel firmware: V2.80 or above
- GSM firmware: V4.51 or above **OR** E4.19
- Draw power from Aux 12V, **NOT** from serial cable

**Programming:**
- Loc 40: Ensure value **5** (CID) is programmed
- Loc 61: Account code required
- Loc 196: Must be **000000**

**24V Version Additional:**
- Loc 71: Account code required

---

#### Troubleshooting

- If you can connect but get Bypassed zones and are unable to do anything: Check Loc 196 = 000000
- After changing Loc 196: Remove panel from app and re-add
- Cannot control panel: Verify user code
- Connection issues: Check power source (must be Aux 12V)

# Chapter 5: Paradox Panels

# Paradox 1738 Programming

Very old panel - defaults are mostly wrong, use settings below

---

#### Programming Locations

**Location 087**
- Enter **001** for daily test

**Location 110**
- Enter **0000**

**Location 131**
- LED 1 **OFF** (report disarm always)

---

#### Dialer Options

**Location 135** (Tone dial)
- LED 3, 4, 5 **ON**
- All other LEDs **OFF**

**Location 136** (Auto Contact ID)
- LED 3 **ON**
- All other LEDs **OFF**

---

#### Communication Settings

**Location 140**
- LED 5 **ON** (Contact ID)

**Location 143**
- P1 Account code

**Location 144**
- P2 Account code

**Location 151**
- Tel number **5555555** (5x7)

**Location 152**
- Tel number **5555555** (5x7)

---

#### Important Notes

- This is a very old panel model

# Paradox MG5050 and SP6000 Programming

*Tested on Plus range version 1.30*

---

#### Basic Programming

**Section 810**
- Select **44** for Contact ID

**Section 811**
- Account number for partition 1

**Section 812**
- Account number for partition 2

**Section 815**
- Enter **5555555**

**Section 817**
- Enter **5555555**

---

#### Enabling the Dialer

The status light on panel will be solid when dialling. If not dialling, check:

**Section 800**
- Option 8 must be **OFF**
- Options 4, 5, 6, 7 must be **ON**

**Section 802**
- Options 1, 2, 5, 6 must be **ON**

**Section 803**
- Options 1, 2, 5, 6 must be **ON**

**Section 805**
- Option 2 must be **ON**

---

#### Opening/Closing Reports

If closings work but not openings:

**Section 801**
- All options must be **OFF**

---

#### Babyware Programming

If using Babyware, these are **MANDATORY**:

**Section 910**
- Must be cleared using sleep button (once per digit)

**Section 911**
- Must be cleared using sleep button (once per digit)

---

#### Troubleshooting Tips

1. **Panel won't send despite correct programming:**
   - Rarely, a default may be needed
   - Power down, default, reprogram

2. **Account number issues:**
   - MUST be entered at both 811 and 812
   - With LED keypad: type account code twice at loc 811

3. **PGM trigger issues:**
   - Jumper on motherboard above PGMs sets positive trigger
   - One model only sets one PGM as positive (not both)
   - Paradox fixing in next PCB version

4. **6500 Panel on serial:**
   - Does not send account code
   - Only sends signal ONCE

---

#### Clear Event Buffer

For 5050 and 6000:

1. Enter programming mode
2. Press Stay key once
3. Press Clear key once
4. Power panel down
5. Power up and send signals

For SP65:
- Press Power button → Installer code → Memory → 9 → Enter key

# Paradox Evo 192 Dialler

Programming sections for the Evo dialler

---

#### Basic Dialler Setup

**Section 3036**
- Option 3 must be **ON** to enable the dialler

**Section 3061-3068** (Account Codes)
- 3061: Partition 1 account code
- 3062: Partition 2 account code


**Section 3070** (Format)
- Enter **4 x 5** for Contact ID

**Section 3071** (Telephone Number)
- Enter 5555555

---

#### Event Reporting Configuration

**Sections 3127 to 3829**
- Check partition options for event call directions
- These sections tell the panel what events need to be reported

**Section 4031**
- Enable all reporting codes for Contact ID

---

#### Important Programming Tips

**After all programming:**
1. **REBOOT the panel** - Critical step!
2. Disable the dialer module
3. Re-enable the dialer module, This clears the module for correct dialling.

**Account Code Rules:**
- **NEVER** use account codes starting with "0" (e.g., 0001)
- Use 1001 instead
- Can use hex A: 1AA1 (press "stay" button for hex A)

---

#### Troubleshooting

- If panel won't communicate after programming, always reboot
- Disable/re-enable dialer module if issues persist

# Paradox Evo 848 Programming

Older Evo model programming

---

#### Basic Programming

**Location 521** (Dialer options)
- LED 3, 4, 5, 6 must be **ON**
- All others **OFF**

**Location 550** (Format Contact ID)
- Enter **5555**

**Location 551**
- Enter **[4-digit account code]**

**Location 561**
- Enter **[Phone number]**

---

#### Important Notes

**After Programming:**
- Always **REBOOT** the panel after completing programming

**Account Code Rules:**
- **NEVER** use account codes starting with "0" (e.g., 0001)
- Use 1001 instead
- Can use hex A: 1AA1 (press "stay" button for hex A)

---

#### Troubleshooting

1. Panel not communicating after programming
   - Reboot is mandatory
   - Check all LEDs in location 521

2. Account code issues
   - Avoid leading zeros
   - Try hex characters if numeric codes fail

# Paradox Evo 192 Triggers

Configuration for direct trigger inputs using PGM outputs

---

#### Prerequisites

**Before starting:**
1. Ensure jumper for PGMs is set to **positive** on panel motherboard
2. If not set:
   - Shut down panel
   - Change jumper position
   - Power up again

**Important:** PGM1 stays negative - only PGM 2, 3, and 4 become positive

---

#### PGM2 Configuration (Panic)

**Location 0920**
- Enter: **030 255 000 000**

**Location 0928**
- Enter: **005**

**Location 0929**
- LEDs 1 and 3 **ON**

---

#### PGM3 Configuration (Burglary)

**Location 0930**
- Enter: **024 255 000 000**

**Location 0938**
- Enter: **005**

**Location 0939**
- LEDs 1 and 3 **ON**

---

#### PGM4 Configuration (Open and Close)

**Location 0940**
- Enter: **064 255 000 000**

**Location 0948**
- Enter: **000**

**Location 0949**
- All LEDs **OFF**

---

#### Wiring Notes

- Connect radio's Z4 (AC fail) to 1st AC connect block on panel
- Keep PGM wiring away from high voltage lines
- Test each PGM after configuration

# Paradox MG5050 DIALER + VERSION

Extended programming guide for MG5050 with dialer module

---

#### Enable Dialer

**Section 800**
- Put numbers 4, 5, 6, 7, 8 **OFF** (this enables dialer)

---

#### Basic Configuration

**Section 810**
- Enter **44**

**Section 811**
- Enter account number for telephone 1

**Section 812**
- Enter account number for telephone 2

**Section 815**
- Enter telephone number of base station/Radio
- Press Enter after entering number

---

#### Event Call Direction

**Section 801**
- Put all numbers **OFF** (Opening signal must always report)

**Section 802**
- Number 1 **ON** (Opening/Closing signals will report)
- Number 5 **ON** (Burglary Signals will report)

**Section 803**
- Number 1 **ON** (Tamper signals will report)
- Number 5 **ON** (Trouble signals will report)

**Section 804**
- Number 1 **ON** (Special codes will report)

**Section 805**
- Only number 2 **ON**

---

#### Additional Settings

**Section 966**
1, 2, 3, 4, 5, 6, Enter

**Section 967**
1, 2, 3, 4, 5, 6, Enter

---

# Chapter 6: Texecom Panels

# Texecom 412/816/832 Programming

Standard Texecom panels with **red serial cable**

---

#### Version Information

**Texecom 412/816:**
- Known working app versions: V16.13

**Texecom 832:**
- Known working versions: v13, v14 (E)

**Note:** Texecom Elite panels are NOT supported on app, but work with serial for CID

---

#### Basic Programming

**Access Programming:**
- Installer code + Menu + 9
- Default installer code: **1234**

**Location 70**
- Switch ON LEDs 1, 2, 5, and 8
- Press ARM button to confirm

**Location 71 Programming:**
- **71/0** = **5555555** (tel number) - Press ARM button
- **71/1** = **[4-digit account number]** - Press ARM button
- **71/2** = **4** (Contact ID) - No need to press ARM
- **71/3** = **6** (dial attempts) - No need to press ARM
- **71/5** = Switch ON all LEDs - Press ARM button
- **71/8** = LED 8 OFF for Tip & Ring / ON for Serial

**Location 76**
- **76/8** = LED 8 ON (Dialler)

---

#### Serial Connection Configuration

For serial connection ONLY:
- **71/8** = LED 8 **ON**

---

#### Texecom 412 Serial Specific

*Known working app version: V14*

**Location 70**
- Switch ON LEDs 1, 2, and 8 only
- Press ARM button

**Additional for Serial:**
- **71/8** = Switch ON 8
- **76/5** = **3** (com IP on Comm 1)
  
**OR** (NOT BOTH)
- **76/9** = **3** (com IP on Comm 2)

---

#### Converting from Serial to Tip & Ring

If panel was previously on serial and now using Tip & Ring:
- **71/8** = **0**
- **76/5** = **0**

---

#### Special Notes

**Texecom 816:**
- Serial cable connection must be a Texecom GSM type

# Texecom MiAlarm PANEL MODE

Configuration for MiAlarm compatibility

**Note:** Texecom Elite panels are NOT supported on app, but work with serial for CID

---

#### Programming Steps

1. **Enter Programming Mode**
   - Enter Installer Code
   - Press Menu button
   - Press 9

2. **Location 76/0**
   - Press location 76
   - Press sublocation 0
   - Ensure LED 1 is **ON**
   - If not ON: Press 1, then YES/Tick button

3. **Location 76/2**
   - Press location 76
   - Press sublocation 2
   - Enter UDL code: **1234**
   - Press YES/Tick button

4. **Location 76/5**
   - Press location 76
   - Press sublocation 5
   - Press **3**

5. **Exit Programming**
   - Press Menu button
   - Press 99

---

#### Important Notes

- This configuration enables MiAlarm compatibility

# Chapter 7: Other Panels

# Orisec Configuration

Orisec panels support both Tip/Ring and Com Port connections

---

#### Orisec Tip/Ring Configuration

1. Enter **Installer Code**
2. Select **Programming Menu** → Tick/Enter
3. Go to **ARC Set up**
4. **Phone Number**: 555 5555
5. **Account Number**: As supplied by control room/software
6. **Protocol**: Contact ID
7. **Dial Seq**: 1
8. Any issues with not sending - **RESTART PANEL**

---

#### Orisec Com Port Configuration

1. Enter **Installer Code**
2. Select **Programming Menu** → Tick/Enter
3. **Com Port Setup** → Tick/Enter
4. Select **Com Port number 2**
5. Set mode to **FINMON** (Required for app)
6. **Hold Tick** to go back
7. Go to **ARC Set up**
8. **Phone Number**: F555 5555 (Note the 'F' prefix)
9. **Account Number**: As supplied by control room/software
10. **Protocol**: Contact ID
11. **Dial Seq**: 6
12. Any issues with not sending - **RESTART PANEL**

---

#### App Configuration

**Requirements:**
- App version must be **v4.37**
- Serial Port must be set to **Orisec/IDS**
- **MUST** be set to FINMON under Comm Port Setup

---

#### Critical Notes

**IF YOU AREN'T GETTING SIGNALS OUT:**
- **REBOOT THE PANEL**
- If serial port connected with panel powered up, it won't be detected
- Always power cycle after connecting serial

---

# Risco Configuration

Complete programming guide for Risco panels

---

#### Accessing Programming

1. Press **MENU BUTTON**
2. Enter **INSTALLER CODE** (Default: 1111)
3. Navigate to **"PROGRAMMING"** → ENTER
4. Navigate to **"COMMUNICATION"** → ENTER

---

#### Monitoring Station Setup

Navigate to **"MONITORING STATION (MS)"** → ENTER  
Navigate to **"MONITORING STATION 1 (MS 1)"** → ENTER

Configure the following:
- **TYPE** = VOICE
- **CHANNEL** = PSTN/GSM
- **ACCOUNT** = 6 digit code provided by office (e.g., 001052)
- **PHONE** = 555 555 5
- **MS RETRIES** = 3

---

#### Timer Configuration

Navigate to **"TIMERS"**:
- **CANCEL DELAY** = 0
- **ABORT ALARM** = 0

---

#### Periodic Test Setup

Navigate to **"PERIODIC TEST"**:
- **TIME** = 2200 (for 10:00 PM test)
- **RECURRENCE** = EVERY 1 DAY

---

#### Report Split Configuration

Navigate to **"REPORT SPLIT"**:
- **ARM/DISARM** = "NON" for DOMESTIC / "CALL MS1 ONLY" for COMMERCIAL
- **MS URGENT** = "CALL MS1 ONLY"
- **MS NON URGENT** = "CALL MS1 ONLY"

---

#### Cloud Settings

Back to main COMMUNICATION menu  
Navigate to **"CLOUD"**:
- **MS CALL ALL** = ENABLED
- **FM CALL ALL** = ENABLED

---

#### Exit Programming

1. Press MENU
2. Press MENU
3. Press MENU, 0, ENTER to exit

---

# Chapter 8: Troubleshooting

# miAlarm Troubleshooting

Common error codes and solutions for MiAlarm connectivity


#### Device Busy Error

**Meaning:** Unit is attempting to change mode

**Solutions:**
- Wait 30-60 seconds and retry
- If persistent, power cycle the GSM unit
- Check if another user is accessing the system
- Verify no other apps are connected

---

#### General Troubleshooting Steps

1. **Verify Basics**
   - Panel powered on
   - Serial cable properly connected
   - GSM unit has power
   - SIM card properly inserted
   - That signals are being sent via Serial Cable.

2. **Check Programming**
   - Correct serial port selected
   - FINMON mode enabled (for Orisec)
   - Account code programmed
   - User code valid


---

#### When to Contact Support

Contact Finmon support if:
- Error persists after all troubleshooting
- New error codes appear
- Hardware failure suspected
- Programming assistance needed

# Common Issues & Solutions

Cross-panel troubleshooting guide

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#### Panel Not Sending Signals

**Check these first:**
1. Account code programmed correctly (4 digits, 6 digits with FF)
2. Phone number is exactly 5555555
3. Contact ID enabled
4. Dialer enabled (check specific panel locations)
5. Sufficient dial attempts (minimum 6)

**Solutions:**
- Power cycle the panel
- Clear event buffer
- Check for dial tone (if applicable)
- Verify no other communication devices attached

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#### Signals Send Once Then Stop

**Common Causes:**
- Event buffer full
- Acknowledgment not received
- Incorrect format selected

**Solutions:**
- Clear panel event buffer
- Verify Contact ID format
- Check kiss-off timeout settings
- Ensure forced dialing enabled (Caddx)

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#### Account Code Issues

**Rules across all panels:**
- Never use leading zeros (0001 → 1001)
- Paradox: Try hex A (1AA1)
- DSC: Add FF suffix if needed (1234FF)
- Ensure code in ALL required locations

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#### Serial Connection Problems

**Universal Serial Troubleshooting:**
1. **Never** connect serial with panel powered
2. Always power cycle after connection
3. Check cable color coding:
   - Grey = IDS805
   - Red = IDS806, Texecom
   - Pink = Paradox
4. Draw power correctly:
   - IDS805: Serial power only
   - Others: Aux power, not serial

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#### App Connection Issues

**Common Requirements:**
- Correct app version for panel
- Valid user code with permissions
- Proper serial mode selected
- Location 196 = 000000 (IDS)
- FINMON mode (Orisec)

**Quick Fixes:**
- Remove and re-add panel in app
- Power cycle GSM unit
- Check user code permissions
- Verify serial port settings

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#### Signal Strength Problems

**Improving Signal:**
- Relocate GSM unit higher
- Use extension antenna
- Avoid metal enclosures
- Check SIM card seating
- Verify antenna connection

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#### Power Issues

**Best Practices:**
- Connect to battery directly when specified
- Use adequate wire gauge
- Check voltage at GSM unit (11-14V)
- Separate power from serial data
- Use dedicated power supply if needed

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#### When All Else Fails

1. **Document everything:**
   - Panel model and version
   - Error codes/messages
   - LED states
   - What works/doesn't work

2. **Progressive testing:**
   - Test with known good equipment
   - Try alternative connection method
   - Isolate variables one at a time

3. **Contact support with:**
   - Panel type and version
   - GSM firmware version
   - Detailed symptoms
   - Steps already tried