Common Issues & Solutions

Cross-panel troubleshooting guide 
 
 Panel Not Sending Signals 
 Check these first: 
 
 Account code programmed correctly (4 digits, 6 digits with FF) 
 Phone number is exactly 5555555 
 Contact ID enabled 
 Dialer enabled (check specific panel locations) 
 Sufficient dial attempts (minimum 6) 
 
 Solutions: 
 
 Power cycle the panel 
 Clear event buffer 
 Check for dial tone (if applicable) 
 Verify no other communication devices attached 
 
 
 Signals Send Once Then Stop 
 Common Causes: 
 
 Event buffer full 
 Acknowledgment not received 
 Incorrect format selected 
 
 Solutions: 
 
 Clear panel event buffer 
 Verify Contact ID format 
 Check kiss-off timeout settings 
 Ensure forced dialing enabled (Caddx) 
 
 
 Account Code Issues 
 Rules across all panels: 
 
 Never use leading zeros (0001 → 1001) 
 Paradox: Try hex A (1AA1) 
 DSC: Add FF suffix if needed (1234FF) 
 Ensure code in ALL required locations 
 
 
 Serial Connection Problems 
 Universal Serial Troubleshooting: 
 
 Never connect serial with panel powered 
 Always power cycle after connection 
 Check cable color coding:
 
 Grey = IDS805 
 Red = IDS806, Texecom 
 Pink = Paradox 
 
 
 Draw power correctly:
 
 IDS805: Serial power only 
 Others: Aux power, not serial 
 
 
 
 
 App Connection Issues 
 Common Requirements: 
 
 Correct app version for panel 
 Valid user code with permissions 
 Proper serial mode selected 
 Location 196 = 000000 (IDS) 
 FINMON mode (Orisec) 
 
 Quick Fixes: 
 
 Remove and re-add panel in app 
 Power cycle GSM unit 
 Check user code permissions 
 Verify serial port settings 
 
 
 Signal Strength Problems 
 Improving Signal: 
 
 Relocate GSM unit higher 
 Use extension antenna 
 Avoid metal enclosures 
 Check SIM card seating 
 Verify antenna connection 
 
 
 Power Issues 
 Best Practices: 
 
 Connect to battery directly when specified 
 Use adequate wire gauge 
 Check voltage at GSM unit (11-14V) 
 Separate power from serial data 
 Use dedicated power supply if needed 
 
 
 When All Else Fails 
 
 
 Document everything: 
 
 Panel model and version 
 Error codes/messages 
 LED states 
 What works/doesn't work 
 
 
 
 Progressive testing: 
 
 Test with known good equipment 
 Try alternative connection method 
 Isolate variables one at a time 
 
 
 
 Contact support with: 
 
 Panel type and version 
 GSM firmware version 
 Detailed symptoms 
 Steps already tried