miAlarm Troubleshooting

Common error codes and solutions for MiAlarm connectivity 
 Device Busy Error 
 Meaning: Unit is attempting to change mode 
 Solutions: 
 
 Wait 30-60 seconds and retry 
 If persistent, power cycle the GSM unit 
 Check if another user is accessing the system 
 Verify no other apps are connected 
 
 
 General Troubleshooting Steps 
 
 
 Verify Basics 
 
 Panel powered on 
 Serial cable properly connected 
 GSM unit has power 
 SIM card properly inserted 
 That signals are being sent via Serial Cable. 
 
 
 
 Check Programming 
 
 Correct serial port selected 
 FINMON mode enabled (for Orisec) 
 Account code programmed 
 User code valid 
 
 
 
 
 When to Contact Support 
 Contact Finmon support if: 
 
 Error persists after all troubleshooting 
 New error codes appear 
 Hardware failure suspected 
 Programming assistance needed