User Guides
This section covers advanced configuration options and premium features available in miAlarm. Proper configuration ensures optimal performance and user experience.
- Primary Device Configuration
- Zone Management
- User Management
- Notification Configuration
- Emergency Contact Management
- Advanced Configuration
- Subscription Management
- Cancellation Emoji Feature
Primary Device Configuration
Primary Device Configuration
Understanding Primary Devices
A primary device is your most frequently accessed alarm system, receiving:
- Priority connection allocation
- Prominent home screen placement
- Faster response times
Setting Your Primary Device
Method 1: Home Screen Setup
- Tap "Assign Primary Device" on the main screen
- Select your preferred device from the available list
- Confirm your selection
Method 2: Device Settings
- Open device settings
- Navigate to the "Primary" tab
- Enable "Set as primary device"
- Confirm the change
Managing Primary Status
- Only one device can be designated as primary
- Change primary designation at any time
- Remove primary status through device settings
- Visual indicators show current primary device
Zone Management
Zone Management
Zone Status Indicators
| Color | Status | Meaning |
|---|---|---|
| 🟢 Green | Clear | Zone secure, no activity |
| 🔵 Blue | Bypassed | Zone disabled temporarily |
| 🔴 Red | Violated | Zone triggered/open |
| 🟠 Orange | Restored | Was violated, now clear |
Managing Zones
View All Zones:
- Tap grid icon
- Heatmap shows all zones
- Filter by status/area
- Click for details
Edit Zone Info:
- Tap the Zones Grid Icon
- Select relevant Zone number
- Tap Edit Zone
- Update:
- Zone name
- Triggered Text
- Clear Text
- Save changes
🔄 Bypassing Zones {#bypass}
What is Bypassing?
Temporarily disable specific zones while keeping others active.
When to Bypass
- Faulty sensor
- Maintenance work
- Leaving window open
- Pet in secured area
- Temporary access needed
How to Bypass
Method 1: Zone List
- Expand area card
- Find zone to bypass
- Toggle switch OFF
- Zone turns blue
Method 2: Heatmap
- Switch to heatmap view
- Tap zone tile
- Select "Bypass"
- Confirm action
Method 3: Quick Swipe
- In zone list
- Swipe right on zone
- Quick bypass toggle
Managing Bypassed Zones
View All Bypassed:
- Heatmap view
- Filter → "Bypassed"
- Shows blue zones only
Clear All Bypasses:
- Disarm area
- Re-arm without bypass
- Or manually unbypass each
Bypass Notifications:
- Alert when zones bypassed
- Status in notifications
User Management
User Management
Understanding User Roles
The system supports multiple user types with varying permission levels:
- Master Users: Full administrative privileges
- Standard Users: Limited operational access
User Administration (Master Users Only)
- Access device settings
- Select "User Names" tab
- View all users with system access
- Manage user permissions and access levels
User Management Capabilities
Master users can:
- View complete user lists
- Remove standard user access
- Edit user display names
User Code Management
- Each user has a unique 4-digit code
- Codes link to specific user profiles
- All actions are logged for security
- Regular code updates recommended
Notification Configuration
Notification Configuration
Comprehensive Alert Management
Customize your notification preferences to receive only the information you need, when you need it.
System-Wide Notifications
Device-Specific Settings
- Open device settings
- Navigate to "Push Notifications"
- Enable or disable global notifications
- Select specific alert types
Available Alert Categories
- 24-Hour Monitoring: Always-active zone alerts
- Access Events: Entry and exit notifications
- Auto Test: Automated test results
- Burglary: Intrusion detection warnings
- Bypass Notifications: Zone override alerts
- Fire Alarms: Fire detection system alerts
- Patrol Updates: Security patrol confirmations
- Medical Alerts: Emergency medical notifications
- Open/Close: Standard opening and closing notifications
- Open/Close Monitor: Advanced opening and closing notifications
- Panic: Panic button activations
- Supervision: Monitored device notifications
- System Messages: General operational and maintenance notifications
Notification Best Practices
- Enable only essential notifications to avoid alert fatigue
- Test notification delivery monthly
- Ensure phone permissions are properly configured
- Consider quiet hours for non-emergency alerts
Emergency Contact Management
Emergency Contact Management
Personal Emergency Contacts
Configure trusted contacts for emergency situations:
- Add primary emergency contacts
- Test contact functionality regularly
Official Emergency Services
Customize official emergency numbers for your region:
- Police Services (SAPS)
- Fire Department
- Medical Emergency Services
- Armed Response Units
Location Sharing Features
- GPS coordinate transmission
- Manual sharing options available
Advanced Configuration
Advanced Configuration
Device Synchronization
Keep your device configuration current:
- Access device settings
- System retrieves latest configuration
- Updates include:
- Area definitions
- Zone configurations
- Smart action settings
- User permissions
Operating Mode Selection
For compatible systems, switch between operational modes:
Security Enhancements
Biometric Authentication
- Enable fingerprint or facial recognition
- Provides quick, secure access
- Password fallback always available
- Recommended for all users
Auto-Logout Protection
- 30-second inactivity timeout
- Prevents unauthorized access
- Applies to sensitive screens
Session Management
- "Remember Me" option for trusted devices
- Biometric re-authentication required
- Secure token storage
Privacy and Permissions
Required Permissions
The app requires specific permissions to function properly:
- Location: For emergency GPS sharing
- Camera: For QR code scanning
- Notifications: For alert delivery
- Contacts: For emergency contact integration
Privacy Considerations
- All data transmissions are encrypted
- Location data only shared during emergencies
- No background location tracking
Subscription Management
Subscription Management
Account Tiers
Free Account
- Connect up to 5 devices
- Access all core features
- No time restrictions
Pro Subscription
- Connect up to 10 devices
- Advanced feature access
- Early access to new features
Unlimited Subscription
- Connect an unlimited amount of devices
- Access to ALL features
Subscription Options
- Monthly Pro Plan: R14.99 per month
- Annual Pro Plan: R149.99 per year (save 17%)
- Monthly Unlimited Plan: R149.99 per month
- Annual Unlimited Plan: R1499.99 per year (save 17%)
Managing Your Subscription
To Purchase:
- Tap the crown icon on home screen
- Select your preferred plan
- Choose payment method
- Complete transaction through app store
To Manage Existing Subscription: