miAlarm App


Table of Contents

Welcome to miAlarm

The comprehensive guide to South Africa's leading mobile security management platform. This documentation provides everything you need to effectively manage your security system from anywhere.

Getting Started

A straightforward set of guides to get you up and running quickly

User Guides

Complete operational instructions for daily use

What's New in v3.0.0

Latest features and improvements

FAQ & Troubleshooting

Solutions to common questions and issues

Support

How to get help when you need it

Contact Information

Technical Support: support@mialarm.co.za
Website: mialarm.co.za
Business Hours: Monday-Friday, 8:00 AM - 16:30 PM SAST

Download miAlarm

iOS: Download from App Store
Android: Download from Google Play
Huawei : Download from AppGallery

About This Documentation

Current Version: 3.0.0
Last Updated: June 2025

This documentation is maintained and updated regularly to ensure accuracy. We believe security should be powerful yet simple to manage.

Getting Started *

Guide to get you started with everything you need to get a device added to your new miAlarm app.

Getting Started *

Installation

Download and Installation

iOS Installation

  1. Open the App Store on your iPhone or iPad
  2. Search for "miAlarm"
  3. Tap "Get" to download and install
  4. Wait for the installation to complete

Android Installation

  1. Open Google Play Store
  2. Search for "miAlarm"
  3. Tap "Install"
  4. Accept the required permissions when prompted

Huawei Installation

  1. Open Huawei AppGallery
  2. Search for "miAlarm"
  3. Tap "Install"

Note: Ensure you have a stable internet connection before beginning the download.

iOS: Download from App Store
Android: Download from Google Play
Huawei : Download from AppGallery

Getting Started *

Account Registration

Creating Your Account

First Launch

When you open miAlarm for the first time, you'll see a welcome screen with two options:

Registration Process

Select "Register" and provide the following information:

  1. Personal Details

    • First Name
    • Last Name
    • Username (this will be your login ID - choose carefully)
    • Email Address
    • Contact Number

  2. Security Credentials

    • Password (must include at least one number and one uppercase letter)
    • Confirm Password

  3. Complete registration by tapping "Register"

Important Considerations:

Getting Started *

Adding Devices

Adding Your First Device

After successful registration, you'll be automatically logged in and prompted to add your first device.

Option 1: Scan Device Barcode (Recommended)

The fastest way to add your device:

  1. Tap "Add a Device"
  2. Allow camera access when prompted
  3. Scan the QR code or barcode on your Finmon device
  4. The system will automatically populate the device details

Option 2: Manual Entry

If scanning isn't possible:

  1. Tap "Manually enter ID"
  2. Type your Unit ID (found on the serial number label of your Finmon device)
  3. Tap "Continue"

Device Configuration

Once your device is identified, configure these settings:

  1. Friendly Name: Give your device a meaningful name (e.g., "Home Alarm", "Office Security")
  2. Dial-In Access: Enable this option to allow remote control of your alarm panel
  3. User Code: Enter your 4-digit alarm code (the same one you use on your keypad)
  4. Push Notifications: Enable to receive real-time alerts on your phone
  5. Tap "Add Device" to save your configuration

Understanding the Authorization Process

After adding a device, you'll encounter one of three authorization statuses:

Authorization Requested

Your request has been sent to the device administrators. This is normal for shared systems where multiple users have access. Wait for an existing administrator to approve your request.

Master Access Granted

You've been approved as a device administrator. The device will now appear on your home screen with full access privileges.

Duplicate Device

The system detected this device is already linked to your account. Simply return to the home screen and look for your device in the list. If you are unable to find your device, select the 3 menu lines on the top left of the screen, then select System Options and Restart.

Getting Started *

First Connection

Connecting to Your Device

Once authorized, your device appears on the home screen showing:

Making Your First Connection

  1. Tap "Open" on your device tile
  2. If prompted, enter your 4-digit user code
  3. Wait for the connection to establish (you'll see a loading screen)
  4. Once connected, you'll have full access to monitor and control your alarm system

Connection Tips:

Next Steps

Now that you're connected, explore these essential features:

User Guides

This section covers advanced configuration options and premium features available in miAlarm. Proper configuration ensures optimal performance and user experience.

User Guides

Primary Device Configuration

Primary Device Configuration

Understanding Primary Devices

A primary device is your most frequently accessed alarm system, receiving:

Setting Your Primary Device

Method 1: Home Screen Setup

  1. Tap "Assign Primary Device" on the main screen
  2. Select your preferred device from the available list
  3. Confirm your selection

Method 2: Device Settings

  1. Open device settings
  2. Navigate to the "Primary" tab
  3. Enable "Set as primary device"
  4. Confirm the change

Managing Primary Status

User Guides

Zone Management

Zone Management

Zone Status Indicators

Color Status Meaning
đŸŸĸ Green Clear Zone secure, no activity
đŸ”ĩ Blue Bypassed Zone disabled temporarily
🔴 Red Violated Zone triggered/open
🟠 Orange Restored Was violated, now clear

Managing Zones

View All Zones:
  1. Tap grid icon
  2. Heatmap shows all zones
  3. Filter by status/area
  4. Click for details
Edit Zone Info:
  1. Tap the Zones Grid Icon
  2. Select relevant Zone number
  3. Tap Edit Zone
  4. Update:
    • Zone name
    • Triggered Text
    • Clear Text
  5. Save changes

🔄 Bypassing Zones {#bypass}

What is Bypassing?

Temporarily disable specific zones while keeping others active.

When to Bypass

How to Bypass

Method 1: Zone List
  1. Expand area card
  2. Find zone to bypass
  3. Toggle switch OFF
  4. Zone turns blue
Method 2: Heatmap
  1. Switch to heatmap view
  2. Tap zone tile
  3. Select "Bypass"
  4. Confirm action
Method 3: Quick Swipe
  1. In zone list
  2. Swipe right on zone
  3. Quick bypass toggle

Managing Bypassed Zones

View All Bypassed:
  1. Heatmap view
  2. Filter → "Bypassed"
  3. Shows blue zones only
Clear All Bypasses:
  1. Disarm area
  2. Re-arm without bypass
  3. Or manually unbypass each
Bypass Notifications:
User Guides

User Management

User Management

Understanding User Roles

The system supports multiple user types with varying permission levels:

User Administration (Master Users Only)

  1. Access device settings
  2. Select "User Names" tab
  3. View all users with system access
  4. Manage user permissions and access levels

User Management Capabilities

Master users can:

User Code Management

User Guides

Notification Configuration

Notification Configuration

Comprehensive Alert Management

Customize your notification preferences to receive only the information you need, when you need it.

System-Wide Notifications

  1. Access sidebar menu
  2. Select "Notifications"
  3. View consolidated message center

Device-Specific Settings

  1. Open device settings
  2. Navigate to "Push Notifications"
  3. Enable or disable global notifications
  4. Select specific alert types

Available Alert Categories

Notification Best Practices

User Guides

Emergency Contact Management

Emergency Contact Management

Personal Emergency Contacts

Configure trusted contacts for emergency situations:

  1. Add primary emergency contacts
  2. Test contact functionality regularly

Official Emergency Services

Customize official emergency numbers for your region:

Location Sharing Features

User Guides

Advanced Configuration

Advanced Configuration

Device Synchronization

Keep your device configuration current:

  1. Access device settings
  2. System retrieves latest configuration
  3. Updates include:
    • Area definitions
    • Zone configurations
    • Smart action settings
    • User permissions

Operating Mode Selection

For compatible systems, switch between operational modes:

  1. Navigate to Settings
  2. Select "Mode" tile
  3. Available options may include:
    • Standard Mode
    • Custom Panel Mode Configurations
  4. Allow 2-3 minutes for mode changes to apply

Security Enhancements

Biometric Authentication

Auto-Logout Protection

Session Management

Privacy and Permissions

Required Permissions

The app requires specific permissions to function properly:

Privacy Considerations

User Guides

Subscription Management

Subscription Management

Account Tiers

Free Account

Pro Subscription

Unlimited Subscription

Subscription Options

Managing Your Subscription

To Purchase:

  1. Tap the crown icon on home screen
  2. Select your preferred plan
  3. Choose payment method
  4. Complete transaction through app store

To Manage Existing Subscription:

  1. Navigate to sidebar menu
  2. Select "Subscriptions"
  3. Manage through your app store account
  4. Modify or cancel as needed
User Guides

Cancellation Emoji Feature

Support

Support

FAQ

Find answers to common questions and solutions to typical issues.

Common Questions

General Questions

Q: What is miAlarm? A: miAlarm is a mobile app that allows you to control and monitor your Finmon security system remotely from your smartphone.

Q: Is miAlarm free to use? A: Yes! The basic version supports up to 5 devices. Premium subscriptions offer up to 10 devices and additional features with an Unlimited version allowing no cap on your devices.

Q: Which alarm systems are compatible? A: miAlarm works with Finmon-compatible alarm panels. Check your installer or the unit label for compatibility.

Q: Can multiple people access the same alarm? A: Yes, multiple users can access the same alarm system with their own login credentials and appropriate permissions.

Q: What is a "Dial-In"? A: Dial-In is the process where the app establishes a connection to your alarm unit, determining whether access is permitted.

Account Questions

Q: Can I use the same email for multiple accounts? A: No, each account requires a unique email address and phone number.

Q: I forgot my password. What do I do? A: Tap "Forgot Password" on the login screen and follow the reset instructions sent to your email.

Q: How do I change my username? A: Usernames cannot be changed after registration. Contact support if you need assistance.

Q: Can I transfer devices between accounts? A: Devices must be removed from one account before being added to another. Master user permission required.

Technical Support

App Performance Issues

App Crashes
  1. Update to latest version
  2. Clear app cache:
    • iOS: Delete and reinstall
    • Android: Settings → Apps → miAlarm → Clear Cache
  3. Restart phone
  4. Check available storage
Slow Performance
Battery Drain

Notification Problems

Not Receiving Notifications

  1. Phone Settings:

    • Settings → Notifications → miAlarm → Allow
    • Check Do Not Disturb isn't active
    • Verify sound/banner settings

  2. App Settings:

    • Device Settings → Push Notifications → ON
    • Select desired notification types
    • Check each device individually

  3. Network Issues:

    • Ensure stable internet
    • Check if app is restricted
    • Verify background data allowed
Delayed Notifications

Zone & Sensor Issues

Zone Shows Wrong Status
Cannot Bypass Zone
Zones Not Updating

Advanced Troubleshooting

Debug Mode

Enable for detailed logging:

  1. Settings → About
  2. Tap version number 5 times
  3. Enable "Debug Mode"
  4. Reproduce issue
  5. Send logs to support

Factory Reset (Last Resort)

  1. Delete app completely
  2. Restart phone
  3. Reinstall from app store
  4. Register/login fresh
  5. Re-add all devices

Network Diagnostics

Test connectivity:

Known Limitations

📞 Contact Support

Before Contacting Support

Gather this information:

Support Channels

Email Support

Emergency Support

Installer Support

Some issues require installer assistance:

💡 Tips & Best Practices

Preventive Measures

Optimization Tips

Security Best Practices

← What's New | Support →

Support

Troubleshooting Tools

Troubleshooting Tools

Connection Problems

Connection Diagnostics

When experiencing connection issues:

  1. Verify network status indicators
  2. Confirm user code accuracy
  3. Check dial-in authorization
  4. Test unit power status
  5. Contact the installation company

"Cannot Connect to Unit"

This is the most common issue. Check these items in order:

  1. Unit Power

    • ✅ Confirm unit is powered on
    • ✅ Check for power LED indicator
    • ✅ Verify backup battery status

  2. Network Connection

    • ✅ Green network light on unit
    • ✅ Test internet connectivity
    • ✅ Check cellular signal (if applicable)

  3. User Code

    • ✅ Confirm 4-digit code is correct
    • ✅ Try code on physical keypad
    • ✅ Check with installer if needed
    • ✅ Ensure code has app permissions

  4. App Settings

    • ✅ Dial-In is enabled
    • ✅ Unit ID is correct
    • ✅ Latest app version installed
    • ✅ Phone has internet access

"Connection Timeout"

Solutions:

"Authorization Required"

What it means:

Solutions:

Account Issues

"Invalid Credentials"

Check:

"Account Locked"

Caused by:

Solution:

"Duplicate Device" Error

Meaning:

Fix:

Multi-User Issues

"Cannot Remove User"

"User Limit Reached"

Reset Options

Debug Mode (Advanced Users)

For detailed diagnostic information:

  1. Reproduce the issue
  2. Open Menu.
  3. Tap your name five times.
  4. Logs options appears on the menu.
  5. Share logs with support team

Remember: With great power comes great responsibility. Use advanced features wisely, and when in doubt, consult the documentation or contact support.

Support

Support

We're here to help you get the most out of your miAlarm experience.

Contact Information

Primary Support

Email Support

What to Include in Support Emails:

  1. Your account username
  2. Unit ID (if device-specific)
  3. App version number
  4. Phone model and OS version
  5. Detailed description of issue
  6. Screenshots if applicable
  7. Steps to reproduce problem

Emergency Contacts

For Alarm Emergencies:

Business Inquiries

Partnership & Integration

Help Resources

In-App Help

Help Icons (ℹī¸)

Tutorial Sections

Documentation

User Guides

Video Tutorials

Knowledge Base

  1. How to add a new device
  2. Setting up notifications
  3. Understanding zone colors
  4. Configuring emergency contacts
  5. Managing multiple users
  6. Subscription Management
  7. Troubleshooting connections

Quick Solutions

Common Fixes

Issue Quick Solution
Can't login Check username/password, reset if needed
No connection Verify unit power and network
Missing device Pull down to refresh home screen
No notifications Check phone and app settings
Slow performance Clear cache, update app
Zones not updating Sync device data in settings

Diagnostic Steps

Before Contacting Support:

  1. ✅ Update to latest app version
  2. ✅ Restart the app
  3. ✅ Check internet connection
  4. ✅ Verify unit is online
  5. ✅ Try on different network
  6. ✅ Review FAQ section

🌟 Feedback

We Value Your Input

Share Feedback:

How to Provide Feedback:

  1. Email suggestions
  2. App store reviews
  3. Social media comments

Feature Requests

Submission Process:

  1. email support@mialarm.co.za
  2. Provide detailed description
  3. Explain use case
  4. Include examples

What Happens Next:

Thank You!

← FAQ | Back to Home

Support

Self-Service Tools

Self-Service Tools

Account Management

Password Reset

  1. Login screen → "Forgot Password"
  2. Enter registered email
  3. Check email for reset link
  4. Create new password
  5. Login with new credentials

Update Contact Info

  1. In-app profile settings
  2. Edit email/phone number
  3. Verify changes
  4. Save updates

Device Management

Remove Device

  1. Swipe device tile
  2. Select "Remove"
  3. Confirm deletion
  4. Device removed from account

Transfer Device

  1. Remove from current account
  2. New user adds device
  3. Master approval required
  4. Transfer complete