FAQ
Find answers to common questions and solutions to typical issues.
Common Questions
General Questions
Q: What is miAlarm? A: miAlarm is a mobile app that allows you to control and monitor your Finmon security system remotely from your smartphone.
Q: Is miAlarm free to use? A: Yes! The basic version supports up to 5 devices. Premium subscriptions offer up to 10 devices and additional features with an Unlimited version allowing no cap on your devices.
Q: Which alarm systems are compatible? A: miAlarm works with Finmon-compatible alarm panels. Check your installer or the unit label for compatibility.
Q: Can multiple people access the same alarm? A: Yes, multiple users can access the same alarm system with their own login credentials and appropriate permissions.
Q: What is a "Dial-In"? A: Dial-In is the process where the app establishes a connection to your alarm unit, determining whether access is permitted.
Account Questions
Q: Can I use the same email for multiple accounts? A: No, each account requires a unique email address and phone number.
Q: I forgot my password. What do I do? A: Tap "Forgot Password" on the login screen and follow the reset instructions sent to your email.
Q: How do I change my username? A: Usernames cannot be changed after registration. Contact support if you need assistance.
Q: Can I transfer devices between accounts? A: Devices must be removed from one account before being added to another. Master user permission required.
Technical Support
App Performance Issues
App Crashes
- Update to latest version
- Clear app cache:
- iOS: Delete and reinstall
- Android: Settings → Apps → miAlarm → Clear Cache
- Restart phone
- Check available storage
Slow Performance
- Close background apps
- Check internet speed
- Reduce number of active devices
Battery Drain
- Disable unnecessary notifications
- Reduce background refresh
- Check location services settings
- Update to latest app version
Notification Problems
Not Receiving Notifications
-
Phone Settings:
- Settings → Notifications → miAlarm → Allow
- Check Do Not Disturb isn't active
- Verify sound/banner settings
-
App Settings:
- Device Settings → Push Notifications → ON
- Select desired notification types
- Check each device individually
-
Network Issues:
- Ensure stable internet
- Check if app is restricted
- Verify background data allowed
Delayed Notifications
- Check internet connection
- Verify time zone settings
- Clear notification center
- Reinstall app if persistent
Zone & Sensor Issues
Zone Shows Wrong Status
- Refresh by pulling down
- Check physical sensor
- Verify zone programming
- Test in walk-test mode
Cannot Bypass Zone
- Some zones cannot be bypassed
- Check user permissions
- Verify area is disarmed
- Contact installer for zone type
Zones Not Updating
- Check connection status
- Sync device data
- Wait for full data load
- Verify panel communication
Advanced Troubleshooting
Debug Mode
Enable for detailed logging:
- Settings → About
- Tap version number 5 times
- Enable "Debug Mode"
- Reproduce issue
- Send logs to support
Factory Reset (Last Resort)
- Delete app completely
- Restart phone
- Reinstall from app store
- Register/login fresh
- Re-add all devices
Network Diagnostics
Test connectivity:
- Ping alarm unit IP
- Check firewall settings
- Verify port forwarding
- Test on different network
Known Limitations
- Maximum 5/10 devices (free/paid)
- 30-second activity timeout
- Requires internet connection
- Some panels need firmware updates
📞 Contact Support
Before Contacting Support
Gather this information:
- App version number
- Device model and OS version
- Unit ID and panel type
- Error messages (screenshots)
- Steps to reproduce issue
Support Channels
Email Support
- 📧 support@mialarm.co.za
- Response within 24-48 hours
- Include all relevant details
Emergency Support
- For alarm emergencies: Call your security company
- For app issues: Email support
- For account locks: Use password reset
Installer Support
Some issues require installer assistance:
- Panel programming
- User code changes
- Hardware problems
- Firmware updates
💡 Tips & Best Practices
Preventive Measures
- ✅ Keep app updated
- ✅ Test monthly
- ✅ Maintain good passwords
- ✅ Update contact info
- ✅ Regular connection tests
Optimization Tips
- 🚀 Set primary device
- 🚀 Customize zone names
- 🚀 Use biometric login
- 🚀 Enable relevant notifications only
- 🚀 Regular cache clearing