# Support

We're here to help you get the most out of your miAlarm experience.

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### Contact Information

#### Primary Support

**Email Support**
- **Email**: support@mialarm.co.za
- **Response Time**: 24-48 hours
- **Hours**: Monday-Friday, 8 AM - 5 PM SAST
- **Language**: English

**What to Include in Support Emails:**
1. Your account username
2. Unit ID (if device-specific)
3. App version number
4. Phone model and OS version
5. Detailed description of issue
6. Screenshots if applicable
7. Steps to reproduce problem

#### Emergency Contacts

**For Alarm Emergencies:**
- Contact your security company directly
- Use in-app "Call Control Room" feature
- For immediate danger: Call 10111 (SAPS)


### Business Inquiries

**Partnership & Integration**
- Installer programs available
- Corporate solutions offered

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### Help Resources

#### In-App Help

**Help Icons (ℹ️)**
- Found throughout the app
- Tap for contextual help
- Includes glossary terms

**Tutorial Sections**
- First-time setup wizard
- Feature introductions
- Tooltips and hints
- Interactive guides

#### Documentation

**User Guides**
- [Getting Started Guide](https://www.finmon.co.za/kb/books/mialarm-app/chapter/getting-started)
- [Features and Settings](https://www.finmon.co.za/kb/books/mialarm-app/chapter/features-and-settings)
- [Support](https://www.finmon.co.za/kb/books/mialarm-app/chapter/support)


**Video Tutorials**
- Coming soon on YouTube
- Setup walkthroughs
- Feature demonstrations
- Troubleshooting guides

#### Knowledge Base

**Popular Articles:**
1. [How to add a new device](https://www.finmon.co.za/kb/books/mialarm-app/page/adding-devices)
2. [Setting up notifications](https://www.finmon.co.za/kb/books/mialarm-app/page/notification-configuration)
3. [Understanding zone colors](https://www.finmon.co.za/kb/books/mialarm-app/page/zone-management)
4. [Configuring emergency contacts](https://www.finmon.co.za/kb/books/mialarm-app/page/emergency-contact-management)
5. [Managing multiple users](https://www.finmon.co.za/kb/books/mialarm-app/page/user-management)
6. [Subscription Management](https://www.finmon.co.za/kb/books/mialarm-app/page/subscription-management)
7. [Troubleshooting connections](https://www.finmon.co.za/kb/books/mialarm-app/page/faq)


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### Quick Solutions

#### Common Fixes

| Issue | Quick Solution |
|-------|---------------|
| Can't login | Check username/password, reset if needed |
| No connection | Verify unit power and network |
| Missing device | Pull down to refresh home screen |
| No notifications | Check phone and app settings |
| Slow performance | Clear cache, update app |
| Zones not updating | Sync device data in settings |

#### Diagnostic Steps

**Before Contacting Support:**
1. ✅ Update to latest app version
2. ✅ Restart the app
3. ✅ Check internet connection
4. ✅ Verify unit is online
5. ✅ Try on different network
6. ✅ Review FAQ section

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### 🌟 Feedback

#### We Value Your Input

**Share Feedback:**
- Feature requests welcome
- Report bugs immediately
- Suggest improvements
- Rate the app

**How to Provide Feedback:**

1. Email suggestions
2. App store reviews
3. Social media comments

#### Feature Requests

**Submission Process:**
1. email support@mialarm.co.za
2. Provide detailed description
3. Explain use case
4. Include examples

**What Happens Next:**
- Team reviews all requests
- Popular features prioritized
- Updates on progress

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### Thank You!

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