miAlarm Troubleshooting
Common error codes and solutions for MiAlarm connectivity
Error Code 205
Meaning: Invalid Usercode
Solutions:
- Verify the user code is correct
- Check user code has appropriate permissions
- Try master code if available
- Ensure user code is enabled in panel
Error Code 204
Meaning: Unit unable to connect with app
Possible Causes:
- Signal strength issues
- Faulty serial cable
- Panel not functioning correctly
- Network connectivity problems
- Invalid user code (sometimes shows as 204)
Solutions:
- Check GSM signal strength
- Test/replace serial cable
- Verify panel is powered and functioning
- Check network status
- Restart both panel and GSM unit
- Verify user code validity
Device Busy Error
Meaning: Unit is attempting to change mode
Solutions:
- Wait 30-60 seconds and retry
- If persistent, power cycle the GSM unit
- Check if another user is accessing the system
- Verify no other apps are connected
General Troubleshooting Steps
-
Verify Basics
- Panel powered on
- Serial cable properly connected
- GSM unit has power
- SIM card properly inserted
-
Check Programming
- Correct serial port selected
- FINMON mode enabled (for Orisec)
- Account code programmed
- User code valid
-
Test Connectivity
- Check GSM signal bars
- Test with different user code
- Try tip & ring if serial fails
- Contact control room for signal verification
When to Contact Support
Contact Finmon support if:
- Error persists after all troubleshooting
- New error codes appear
- Hardware failure suspected
- Programming assistance needed