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Troubleshooting Tools

This section covers advanced configuration options and premium features available in miAlarm. Proper configuration ensures optimal performance and user experience.

Primary Device Configuration

Understanding Primary Devices

A primary device is your most frequently accessed alarm system, receiving:

  • Priority connection allocation
  • Prominent home screen placement
  • Faster response times
  • Quick access controls

Setting Your Primary Device

Method 1: Home Screen Setup

  1. Tap "Assign Primary Device" on the main screen
  2. Select your preferred device from the available list
  3. Confirm your selection

Method 2: Device Settings

  1. Open device settings
  2. Navigate to the "Primary" tab
  3. Enable "Set as Primary"
  4. Confirm the change

Managing Primary Status

  • Only one device can be designated as primary
  • Change primary designation at any time
  • Remove primary status through device settings
  • Visual indicators show current primary device

User Management

Understanding User Roles

The system supports multiple user types with varying permission levels:

  • Master Users: Full administrative privileges
  • Standard Users: Limited operational access

User Administration (Master Users Only)

  1. Access device settings
  2. Select "User Names" tab
  3. View all users with system access
  4. Manage user permissions and access levels

User Management Capabilities

Master users can:

  • View complete user lists
  • Remove standard user access
  • Edit user display names
  • Monitor access patterns

User Code Management

  • Each user has a unique 4-digit code
  • Codes link to specific user profiles
  • All actions are logged for security
  • Regular code updates recommended

Notification Configuration

Comprehensive Alert Management

Customize your notification preferences to receive only the information you need, when you need it.

System-Wide Notifications

  1. Access sidebar menu
  2. Select "Notifications"
  3. View consolidated message center
  4. Filter by device, date, or type

Device-Specific Settings

  1. Open device settings
  2. Navigate to "Push Notifications"
  3. Enable or disable global notifications
  4. Select specific alert types

Available Alert Categories

  • 24-Hour Monitoring: Always-active zone alerts
  • Access Events: Entry and exit notifications
  • System Health: Automated test results
  • Security Alerts: Intrusion detection warnings
  • Bypass Notifications: Zone override alerts
  • Fire Alarms: Fire detection system alerts
  • Patrol Updates: Security patrol confirmations
  • Medical Alerts: Emergency medical notifications

Notification Best Practices

  • Enable only essential notifications to avoid alert fatigue
  • Test notification delivery monthly
  • Ensure phone permissions are properly configured
  • Consider quiet hours for non-emergency alerts

Emergency Contact Management

Personal Emergency Contacts

Configure trusted contacts for emergency situations:

  1. Add primary emergency contacts
  2. Set WhatsApp integration preferences
  3. Enable automatic location sharing
  4. Test contact functionality regularly

Official Emergency Services

Customize official emergency numbers for your region:

  • Police Services (SAPS)
  • Fire Department
  • Medical Emergency Services
  • Armed Response Units

Location Sharing Features

  • Automatic GPS coordinate transmission
  • WhatsApp integration for quick communication
  • Manual sharing options available

Subscription Management

Account Tiers

Free Account

  • Connect up to 5 devices
  • Access all core features
  • No time restrictions

Premium Subscription

  • Connect up to 10 devices
  • Advanced feature access
  • Early access to new features

Subscription Options

  • Monthly Plan: R14.99 per month
  • Annual Plan: R149.99 per year (save 17%)

Managing Your Subscription

To Purchase:

  1. Tap the crown icon on home screen
  2. Select your preferred plan
  3. Choose payment method
  4. Complete transaction through app store

To Manage Existing Subscription:

  1. Navigate to sidebar menu
  2. Select "Subscriptions"
  3. Manage through your app store account
  4. Modify or cancel as needed

Advanced Configuration

Device Synchronization

Keep your device configuration current:

  1. Access device settings
  2. System retrieves latest configuration
  3. Updates include:
    • Area definitions
    • Zone configurations
    • Smart action settings
    • User permissions

Operating Mode Selection

For compatible systems, switch between operational modes:

  1. Navigate to Settings
  2. Select "Mode" tile
  3. Available options may include:
    • Standard Mode
    • Custom Configurations
  4. Allow 2-3 minutes for mode changes to apply

Security Enhancements

Biometric Authentication

  • Enable fingerprint or facial recognition
  • Provides quick, secure access
  • Password fallback always available
  • Recommended for all users

Auto-Logout Protection

  • 30-second inactivity timeout
  • Prevents unauthorized access
  • Applies to sensitive screens

Session Management

  • "Remember Me" option for trusted devices
  • Biometric re-authentication required
  • Secure token storage

Privacy and Permissions

Required Permissions

The app requires specific permissions to function properly:

  • Location: For emergency GPS sharing
  • Camera: For QR code scanning
  • Notifications: For alert delivery
  • Contacts: For emergency contact integration

Privacy Considerations

  • All data transmissions are encrypted
  • Location data only shared during emergencies
  • No background location tracking
  • User data never sold or shared

Troubleshooting Tools

Connection Diagnostics

When experiencing connection issues:

  1. Verify network status indicators
  2. Confirm user code accuracy
  3. Check dial-in authorization
  4. Test unit power status

Reset Options

  • Clear application cache
  • Reset notification preferences
  • Re-synchronize device data
  • Remove and re-add devices

Debug Mode (Advanced Users)

For detailed diagnostic information:

  1. Open Menu.
  2. Tap your name five times.
  3. Logs options appears on the menu.
  4. Reproduce the issue
  5. Share logs with support team

Remember: With great power comes great responsibility. Use advanced features wisely, and when in doubt, consult the documentation or contact support.

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