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Support

We're here to help you get the most out of your miAlarm experience.

Contact Information

Primary Support

Email Support

  • Email: support@mialarm.co.za
  • Response Time: 24-48 hours
  • Hours: Monday-Friday, 8 AM - 5 PM SAST
  • Language: English

What to Include in Support Emails:

  1. Your account username
  2. Unit ID (if device-specific)
  3. App version number
  4. Phone model and OS version
  5. Detailed description of issue
  6. Screenshots if applicable
  7. Steps to reproduce problem

Emergency Contacts

For Alarm Emergencies:

  • Contact your security company directly
  • Use in-app "Call Control Room" feature
  • For immediate danger: Call 10111 (SAPS)

Business Inquiries

Partnership & Integration

  • Installer programs available
  • Corporate solutions offered

Help Resources

In-App Help

Help Icons (ℹī¸)

  • Found throughout the app
  • Tap for contextual help
  • Includes glossary terms

Tutorial Sections

  • First-time setup wizard
  • Feature introductions
  • Tooltips and hints
  • Interactive guides

Documentation

User Guides

Video Tutorials

  • Coming soon on YouTube
  • Setup walkthroughs
  • Feature demonstrations
  • Troubleshooting guides

Knowledge Base

  1. How to add a new device
  2. Setting up notifications
  3. Understanding zone colors
  4. Configuring emergency contacts
  5. Managing multiple users
  6. Subscription Management
  7. Troubleshooting connections

Quick Solutions

Common Fixes

Issue Quick Solution
Can't login Check username/password, reset if needed
No connection Verify unit power and network
Missing device Pull down to refresh home screen
No notifications Check phone and app settings
Slow performance Clear cache, update app
Zones not updating Sync device data in settings

Diagnostic Steps

Before Contacting Support:

  1. ✅ Update to latest app version
  2. ✅ Restart the app
  3. ✅ Check internet connection
  4. ✅ Verify unit is online
  5. ✅ Try on different network
  6. ✅ Review FAQ section

🌟 Feedback

We Value Your Input

Share Feedback:

  • Feature requests welcome
  • Report bugs immediately
  • Suggest improvements
  • Rate the app

How to Provide Feedback:

  1. Email suggestions
  2. App store reviews
  3. Social media comments

Feature Requests

Submission Process:

  1. email support@mialarm.co.za
  2. Provide detailed description
  3. Explain use case
  4. Include examples

What Happens Next:

  • Team reviews all requests
  • Popular features prioritized
  • Updates on progress

Thank You!

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