Privacy Policy
Effective Date: 14 April 2026
Prepared in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA)
1. Introduction
Finmon Newco (Pty) Ltd (“Finmon”, “we”, “us”, or “our”) operates the website located at www.finmon.co.za (the “Website”). We are committed to protecting your personal information and processing it responsibly in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and all applicable South African law.
This Privacy Policy explains what personal information we collect, why we collect it, how it is used and stored, and what your rights are as a data subject. By accessing or using our Website, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Policy.
2. Who We Are — Responsible Party
In terms of POPIA, Finmon Newco (Pty) Ltd is the Responsible Party in respect of the personal information collected through this Website.
Contact details of our Information Officer:
- Company: Finmon Newco (Pty) Ltd
- Website: www.finmon.co.za
- Email: info@finmon.co.za
You may lodge a complaint with our Information Officer at any time. Should you be dissatisfied with our response, you have the right to escalate your complaint to the Information Regulator of South Africa at inforeg@justice.gov.za.
3. Personal Information We Collect
We collect personal information only to the extent necessary for the purposes described in this Policy. The categories of personal information we may collect include, but are not limited to:
3.1 Information You Provide to Us
- Full name and surname
- Email address
- Telephone or mobile number
- Company name and position (where applicable)
- Enquiry details and correspondence
- Account registration information
- Transaction and purchase details (payment card numbers are never stored on our systems)
3.2 Information Collected Automatically
When you visit our Website, we may automatically collect the following information through cookies and similar technologies:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent, and referring URLs
- Device identifiers and session data
- Cookie identifiers (see Section 8 — Cookie Policy)
This information is collected to improve website performance, enhance user experience, and compile aggregated, anonymised statistical reports. It does not, on its own, identify you personally.
4. Lawful Basis and Purpose of Processing
Finmon processes your personal information only where we have a lawful basis to do so under POPIA. The purposes for which we process your information include:
- Responding to enquiries, requests, and complaints submitted through our Website
- Providing, managing, and improving our services and products
- Processing transactions and fulfilling service agreements
- Establishing and verifying your identity
- Maintaining and updating our customer and prospect databases
- Sending direct marketing communications (subject to your right to opt out)
- Complying with our legal and regulatory obligations
- Improving website functionality, content, and user experience
- Conducting data analysis, trend identification, and assessment of marketing effectiveness
- Customising the Website and services to your preferences
- Ensuring the security and integrity of our systems and Website
We will not process your personal information for any purpose other than that for which it was collected, unless you provide separate consent or we are required to do so by law.
5. Retention of Personal Information
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our retention periods are determined by:
- The nature and purpose of the information
- Our legal and contractual obligations (including South African statutory requirements)
- The resolution of any disputes or enforcement of our agreements
Usage and analytical data is generally retained for shorter periods, unless it is required for the security or improvement of our services, or we are legally obliged to retain it for longer. When your personal information is no longer required, we will delete or anonymise it in a secure and responsible manner. Please note that if you request deletion of your information from our live systems, it may continue to be retained in encrypted backup archives until those backups are purged in accordance with our standard backup retention schedule.
6. Security of Personal Information
We take the security of your personal information seriously. We implement and maintain appropriate administrative, technical, and physical safeguards to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include secure server environments, encrypted transmission protocols (SSL/TLS), access controls, and staff training.
However, no method of transmission over the internet, or method of electronic storage, is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You transmit information to us at your own risk.
In the event of a security breach that is likely to prejudice your rights, we will notify you and the Information Regulator as required by POPIA.
7. Disclosure of Personal Information
Finmon respects the confidentiality of your personal information. We do not sell, rent, or trade your personal information to third parties. We may share your personal information in the following limited circumstances:
7.1 Service Providers and Operators
We may share your information with trusted third-party service providers who assist us in operating our Website and delivering our services — including website hosting and development, technical support, payment processing, email delivery, and analytics. All such third parties are contractually obligated to process your information only for the specified purpose, to maintain confidentiality, and to comply with applicable data protection legislation.
7.2 Legal and Regulatory Disclosure
We may disclose your personal information if required to do so by law, or if we believe in good faith that such disclosure is necessary to:
- Comply with any applicable law, regulation, legal process, or enforceable governmental request
- Protect and defend the rights, property, or safety of Finmon, its affiliates, or its customers
- Prevent or investigate possible wrongdoing, fraud, or abuse in connection with our Website
- Protect the personal safety of users of our Website or the public
7.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of the assets of Finmon or its affiliates, your personal information may be transferred to the acquiring entity. We will take reasonable steps to ensure the continuity of protection of your information in any such event.
7.4 Aggregated Statistical Data
We may share aggregated, anonymised statistical data about Website usage with our business partners for analytical and reporting purposes. Such data does not contain any personally identifiable information and cannot be used to identify you.
8. Cookie Policy
Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyse Website traffic, and deliver relevant content. A cookie is a small text file that is stored on your device when you visit a website.
8.1 Types of Cookies We Use
- Essential cookies: Required for the operation of the Website, including session management and security features
- Functional cookies: Enable enhanced functionality such as remembering your preferences
- Analytics cookies: Allow us to understand how visitors interact with the Website (e.g. Google Analytics)
- Marketing cookies: Used to deliver personalised advertising and to track campaign effectiveness
8.2 Managing Cookies
You may configure your browser to refuse all cookies or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality and user experience of the Website. By continuing to use our Website without adjusting your cookie settings, you consent to our use of cookies as described in this section.
9. Your Rights as a Data Subject
In terms of POPIA, you have the following rights with respect to your personal information:
- Right of access: You may request confirmation of whether we hold personal information about you, and request a copy of that information
- Right to correction: You may request that we correct or update inaccurate or incomplete personal information
- Right to deletion: You may request that we delete or destroy your personal information, subject to our legal retention obligations
- Right to object: You may object to the processing of your personal information on reasonable grounds
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing
- Right to lodge a complaint: You may lodge a complaint with our Information Officer or with the Information Regulator of South Africa
To exercise any of the above rights, please contact us using the details set out in Section 2. We will respond to your request within a reasonable time and in accordance with POPIA.
10. Direct Marketing
We may use your contact details to send you marketing communications about our services, promotions, and relevant updates. Where required by law, we will obtain your prior consent before sending such communications.
You have the right to opt out of receiving direct marketing communications from us at any time. Each marketing communication we send will include an unsubscribe link or opt-out mechanism. Alternatively, you may contact us directly to request removal from our marketing lists.
11. Third-Party Links
Our Website may contain hyperlinks to third-party websites. These links are provided for your convenience and reference only. Finmon does not control these external sites and is not responsible for their content, privacy practices, or policies. We encourage you to review the privacy policies of any third-party websites you visit.
12. Children's Privacy
Our Website and services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe that a minor has submitted personal information to us, please contact us immediately and we will take steps to delete such information promptly.
13. Cross-Border Transfer of Information
Where it is necessary to transfer your personal information to recipients located outside of South Africa, Finmon will ensure that such transfers comply with Section 72 of POPIA and that the recipient country provides an adequate level of protection, or that appropriate safeguards are in place to protect your information.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically. The effective date at the top of this Policy indicates when it was last revised. Your continued use of the Website after any changes constitutes your acceptance of the updated Policy.
15. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us:
- Company: Finmon Newco (Pty) Ltd
- Website: www.finmon.co.za
- Email: info@finmon.co.za
Terms of Use
Effective Date: 14 April 2026
1. Acceptance of Terms
These Terms of Use (“Terms”) govern your access to and use of the Finmon Newco (Pty) Ltd website at www.finmon.co.za (the “Website”). By accessing, browsing, or using this Website in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using the Website.
Finmon reserves the right to change, modify, or update these Terms at any time and without prior notice. Changes will be effective immediately upon posting to the Website. Your continued use of the Website following the posting of any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.
2. Permitted Use of the Website
You may access and use this Website solely for lawful personal and informational purposes, subject to these Terms. You agree not to:
- Use the Website in any manner that violates applicable South African or international law or regulation
- Engage in any conduct that restricts or inhibits any other user’s use or enjoyment of the Website
- Transmit any unsolicited or unauthorised advertising, promotional material, junk mail, or spam
- Introduce any viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material
- Attempt to gain unauthorised access to any part of the Website, server, or associated systems
- Harvest, collect, or store personal information about other users of the Website
- Use the Website to engage in fraudulent, deceptive, or misleading conduct
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity
3. Intellectual Property and Copyright
All content on this Website, including but not limited to text, graphics, logos, images, icons, audio clips, data compilations, and software, is the property of Finmon Newco (Pty) Ltd or its content suppliers and is protected by South African and international copyright, trademark, and other intellectual property laws.
You are permitted to access and view Website content for your own personal, non-commercial use only. You may not, without the prior express written permission of Finmon:
- Copy, reproduce, republish, upload, post, transmit, or distribute any Website content in any form or by any means
- Modify, adapt, translate, or create derivative works based on Website content
- Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices
- Use any data mining, robots, scraping, or similar data gathering or extraction methods on the Website
Any unauthorised use of Website content may constitute a violation of copyright, trademark, and other applicable laws and could result in criminal or civil penalties.
4. Disclaimer of Warranties
Finmon makes every reasonable effort to ensure that the information published on this Website is accurate, complete, and current at the time of publication. However, information may change over time, and Finmon does not warrant that the content of this Website is at all times accurate, complete, current, reliable, or error-free.
The Website and all content, information, and materials on it are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, or non-infringement.
Finmon does not warrant that the Website will be uninterrupted, timely, secure, or free from viruses or other harmful components. You assume all responsibility and risk for your use of the Website and the internet generally.
5. Limitation of Liability
To the fullest extent permitted by applicable law, Finmon Newco (Pty) Ltd, its directors, employees, agents, affiliates, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your access to or use of (or inability to access or use) this Website or any content, information, or materials on it, even if Finmon has been advised of the possibility of such damages.
This includes, without limitation, any loss of profits, loss of revenue, loss of data, loss of goodwill, or any other intangible losses resulting from:
- Technical inaccuracies, typographical errors, or other errors in Website content
- Your reliance on any information obtained through the Website
- Unauthorised access to or alteration of your transmissions or data
- Any interruption or cessation of transmission to or from the Website
- The conduct or content of any third party on or via the Website
6. Usernames, Passwords, and Account Security
Where the Website provides account registration or login functionality, you are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify Finmon immediately of any unauthorised use of your account or any other breach of security.
You acknowledge that internet communications are not entirely secure or error-free, and that information may not be fully secure during transmission between your device and our servers. You accept full responsibility for the security and confidentiality of your account credentials and any activity that occurs under your account.
Finmon will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.
7. Third-Party Websites and Content
The Website may contain links to third-party websites, services, or resources. Finmon provides these links for convenience only and does not endorse, control, or accept responsibility for the content, privacy policies, or practices of any linked third-party websites. Your access to and use of any third-party website is subject to that website’s own terms and conditions and privacy policy.
8. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of South Africa.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of South Africa. Finmon reserves the right to bring proceedings in the courts of any country in which you reside or carry on business.
9. Electronic Communications
By using the Website or contacting us via the Website, you consent to receive communications from Finmon in electronic form, including by email or by notices posted on the Website. You agree that all agreements, notices, disclosures, and other communications that Finmon provides to you electronically satisfy any legal requirement that such communications be in writing.
10. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, then that provision shall be severed from these Terms and shall not affect the validity and enforceability of any remaining provisions.
11. Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published by Finmon on the Website, constitute the entire agreement between you and Finmon concerning your use of the Website, and supersede all prior or contemporaneous communications, whether electronic, oral, or written, between you and Finmon with respect to the Website.
12. Contact Information
If you have any questions, concerns, or complaints regarding these Terms, please contact us:
- Company: Finmon Newco (Pty) Ltd
- Website: www.finmon.co.za
- Email: info@finmon.co.za
© 2026 Finmon Newco (Pty) Ltd. All rights reserved.