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Common Issues & Solutions

Cross-panel troubleshooting guide

Panel Not Sending Signals

Check these first:

  1. Account code programmed correctly (4 digits, 6 digits with FF)
  2. Phone number is exactly 5555555
  3. Contact ID enabled
  4. Dialer enabled (check specific panel locations)
  5. Sufficient dial attempts (minimum 6)

Solutions:

  • Power cycle the panel
  • Clear event buffer
  • Check for dial tone (if applicable)
  • Verify no other communication devices attached

Signals Send Once Then Stop

Common Causes:

  • Event buffer full
  • Acknowledgment not received
  • Incorrect format selected

Solutions:

  • Clear panel event buffer
  • Verify Contact ID format
  • Check kiss-off timeout settings
  • Ensure forced dialing enabled (Caddx)

Account Code Issues

Rules across all panels:

  • Never use leading zeros (0001 → 1001)
  • Paradox: Try hex A (1AA1)
  • DSC: Add FF suffix if needed (1234FF)
  • Ensure code in ALL required locations

Serial Connection Problems

Universal Serial Troubleshooting:

  1. Never connect serial with panel powered
  2. Always power cycle after connection
  3. Check cable color coding:
    • Grey = IDS805
    • Red = IDS806, Texecom
    • Pink = Paradox
  4. Draw power correctly:
    • IDS805: Serial power only
    • Others: Aux power, not serial

App Connection Issues

Common Requirements:

  • Correct app version for panel
  • Valid user code with permissions
  • Proper serial mode selected
  • Location 196 = 000000 (IDS)
  • FINMON mode (Orisec)

Quick Fixes:

  • Remove and re-add panel in app
  • Power cycle GSM unit
  • Check user code permissions
  • Verify serial port settings

Signal Strength Problems

Improving Signal:

  • Relocate GSM unit higher
  • Use extension antenna
  • Avoid metal enclosures
  • Check SIM card seating
  • Verify antenna connection

Power Issues

Best Practices:

  • Connect to battery directly when specified
  • Use adequate wire gauge
  • Check voltage at GSM unit (11-14V)
  • Separate power from serial data
  • Use dedicated power supply if needed

When All Else Fails

  1. Document everything:

    • Panel model and version
    • Error codes/messages
    • LED states
    • What works/doesn't work

  2. Progressive testing:

    • Test with known good equipment
    • Try alternative connection method
    • Isolate variables one at a time

  3. Contact support with:

    • Panel type and version
    • GSM firmware version
    • Detailed symptoms
    • Steps already tried

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